Return Policy
If you’re looking to return your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy: Returned items must be returned in original product packaging. Returned items must have no visible signs of wear or use.
To initiate a return or exchange, please complete the following steps:
Contact us at: connect@criterionconnex.com or call us at (718-757-4275).
Inform us of the reason for your return and we will initiate the return/exchange/refund.
Additional Information: Any refund will be executed within 30 days through the original payment method. Shipping fees will be covered by the customer. Contact us at: connect@criterionconnex.com or call us at (586) 210-0458 with any questions or concerns.
Please note the following exceptions to our return and refund policy: Returned items must be returned in original product packaging. Returned items must have no visible signs of wear or use.
To initiate a return or exchange, please complete the following steps:
Contact us at: connect@criterionconnex.com or call us at (718-757-4275).
Inform us of the reason for your return and we will initiate the return/exchange/refund.
Additional Information: Any refund will be executed within 30 days through the original payment method. Shipping fees will be covered by the customer. Contact us at: connect@criterionconnex.com or call us at (586) 210-0458 with any questions or concerns.
